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App Experience Product Coordinator
(Digital Marketing | App Content | CMS | Guest Experience | Chiswick, West London)

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Salary: £28,000 – £31,000 + Excellent Company Benefits
Location: Chiswick, West London (On-site)

 

About the Opportunity

Executive Hurdles Recruitment is supporting a fantastic and forward-thinking organisation seeking an experienced App Experience Product Coordinator to join their growing team in Chiswick, West London.

 

This is an exciting opportunity for a digitally focused professional to take ownership of a busy workplace app platform, sitting at the intersection of product, community and marketing. The role requires someone who is truly app-first — comfortable working within CMS tools, content structures and templates, and driven by identifying engagement opportunities that raise platform activity and improve the overall guest experience.

 

The successful candidate will own day-to-day app content, scheduling and engagement, working closely with an external app provider (Equiem), internal marketing and events teams, and a broad range of guest companies and stakeholders. This is a hands-on, operationally focused role that requires both creative and analytical thinking, alongside strong organisational and communication skills.

 

This opportunity would suit candidates from a digital marketing, app product, community management or digital communications background who enjoy working in a fast-paced, guest-facing environment where no two days are the same.

 

Key Responsibilities

  • Schedule and publish all content on the company app platform

  • Oversee day-to-day app operations including content updates, basic analytics and user enquiries

  • Support the marketing plan for the experience programme and help drive app sign-ups and engagement

  • Use analytics to identify trends and recommend improvements to the app and overall guest experience

  • Work with the external app provider (Equiem) to implement new features and resolve technical issues

  • Maintain the app as the primary digital communication channel for guests

  • Manage the Visitor Management System (VMS) and act as first point of contact for troubleshooting

  • Support digital access and onboarding for guest companies including mobile wallet access

  • Assist with events and experience initiatives, working closely with the Events and Experience Lead

  • Monitor the info inbox and ensure all enquiries are handled promptly and professionally

  • Coordinate the annual guest survey, analyse results and produce the end-of-year report

  • Produce regular performance reports (weekly, monthly, quarterly) on engagement and experience activity

  • Support a local-business partnership programme, building relationships with nearby retailers, cafés and services and promoting exclusive guest offers through the app

  • Stay informed on best practices in digital communications, guest engagement and analytics

 

Required Skills & Experience

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Essential:

  • Degree or equivalent experience in marketing, technology or communications

  • Demonstrable experience using CMS tools and platforms

  • Strong knowledge of the app product market and app content structures

  • Confident working with collections, templates and content scheduling tools

  • Analytical mindset with the ability to spot trends and recommend data-led improvements

  • Excellent communication and stakeholder management skills

  • Organised, detail-oriented and comfortable managing multiple workstreams

  • Ability to propose and test engagement ideas that drive platform activity

 

Why This Opportunity Stands Out

  • Join a fantastic, collaborative and inclusive team culture

  • Own a strategically important digital platform from day one

  • Genuine opportunity for career growth and progression

  • Work at the crossroads of product, marketing and community

  • Varied and dynamic role spanning content, analytics, events and partnerships

  • Opportunity to shape the digital guest experience for a growing workplace community

  • Be part of an organisation committed to innovation and continuous improvement

 

Benefits Include

  • Competitive salary (£28,000 – £31,000 DOE)

  • Excellent company benefits package

  • Long-term career progression opportunities

  • Collaborative and supportive team environment

  • Exposure to app technology, analytics and stakeholder management

 

Working Pattern

  • Full-time, Permanent

  • On-site, five days per week

  • Based in Chiswick, West London

 

If you are an experienced App Content Coordinator, Digital Marketing Executive, App CMS Manager or App Product Specialist seeking your next opportunity within a guest experience or workplace platform environment, we would love to hear from you.

 

Apply now to be considered for this App Experience Product Coordinator opportunity:

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