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Client Account Handler - Household, Residential, Landlord Insurance

 

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Executive Hurdles Recruitment is proud to partner with a highly successful, award-winning family-run insurance brokerage to recruit a Client Account Handler - Household, Residential and Landlord. This is a fantastic opportunity to work with a growing team where relationships, expertise, and exceptional service are at the heart of everything they do.​

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Join an Award-winning Commercial Insurance brokerage who have been established since 1972.   An Independent Broker with longstanding solid relationships with Insurers and access to Lloyds of London.   A company where relationships, expertise, and exceptional service are at the heart of everything they do.

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They are looking for a motivated and detail-driven Household & Residential Landlord Account Handler to become a key part of their growing team.  

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In this role, you’ll work closely with a portfolio of valued clients, providing professional support across policy administration, renewals, new business opportunities and day-to-day account management. 

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This is a fantastic opportunity to build your career within a supportive business that combines strong market presence with the friendly, collaborative culture that only a family-run company can offer.

 

Salary, Benefits & Hours

  • £35,000 to £40,000

  • Isleworth, Middlesex

  • Monday to Friday 8.30am to 5.30pm

  • Parking Onsite

  • 28 days holiday

  • Pension

  • Learning & Development Support

 

Computer & keyboard skills

  • Navigation of standard office PC Systems   

  • Essential working knowledge of Microsoft Word and Excel

  • Working knowledge of insurer platforms systems. Use of Open GI(MISYS) would be beneficial

  • Accurate data entry and documentation of customer information in line with Industry and FCA regulations and GDPR

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Skills & Attributes

  • Working understanding of Household insurance policies to include bedroom rated and HNW requirements. 

  • Working understanding of Residential Landlords covers and associated requirements

  • Knowledge of underwriting terms, policy wording, and coverage limits

  • Ability to process mid-term adjustments, renewals, and claims queries

  • Investigation skills to resolve policy issues and coverage gaps

  • Clear communication with clients, brokers, and insurers; thinking pro-actively about risk and protection for the client

  • Ability to explain complex policy details in simple terms

  • Professional email and phone etiquette

  • Strong listening skills to understand client needs

  • Keeping track of deadlines (renewals, endorsements, documentation)

  • Professional and trustworthy

  • Team Player but able to work independently.

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Apply now or contact us to explore this opportunity and join a business that combines a strong market presence with a friendly, collaborative culture.

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